Shipping

Important Message: Due to COVID-19, Australia Post are experiencing delays in deliveries. Thank you in advance for your patience. We are working with Australia Post to deliver your parcel as safely as possible.

If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here.

If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost here or here

Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.

SHIPPING & DELIVERY

Please note from 16^th April 2020 we are no longer offering Express Post as a delivery option due to Auspost network constraints.

FREE standard delivery on orders over $50 within Australia

Australian orders under $50 will incur a flat fee of $6.95.

Orders received before 10:00am AEDT on business days will be dispatched on the same day. All orders received after 10:00am AEDT will be dispatched on the next business day.

We access stock directly from our main warehouse as well as our retail stores; if we need to access stock from our retail stores this may delay dispatch by 2-4 days.

Once your order has been collected by Australia Post, you will receive your shipment tracking information via the email address used to place your order.

If you have selected Express delivery we recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. If you will not be present to accept your delivery your order will be carded and taken to the nearest post office.

$20 INTERNATIONAL SHIPPING to New Zealand

Orders are shipped with Post Haste and delivered within 10-14 business days from dispatch.

XLarge ships to New Zealand from our Port Melbourne warehouse twice per week on Thursdays and Mondays only.

For New Zealand orders, please take note of the following times:

For dispatch Monday, please order prior to 11 am Friday.

For dispatch Thursday, place your order prior to 11 am on Wednesday

Xlarge does not take responsibility for any customs or import duty charges incurred for international deliveries. All charges are to be paid by the customer on delivery of order.

Customs policies vary widely from country to country, so please contact your local customs office for further information.

www.customs.govt.nz/features/internetshopping/Pages/default.aspx

Destination	Cost	Delivery Time
Australia (Standard Delivery)	FREE	1-6 Business Days to metro areas 5-13 Business Days to rural areas
Australian EXPRESS	N/A	Please note: Due to delays caused by COVID-19, express delivery is currently unavailable
New Zealand	$20.00	10 - 14 Business Days